{"id":2198,"date":"2022-10-19T14:44:26","date_gmt":"2022-10-19T06:44:26","guid":{"rendered":"http:\/\/wh-nuhkzqsnf41dxlm3upk.my3w.com\/?page_id=2198"},"modified":"2025-12-02T22:13:05","modified_gmt":"2025-12-03T06:13:05","slug":"warranty-information","status":"publish","type":"page","link":"https:\/\/www.laudlifesupport.com\/index.php\/process-a-warranty\/warranty-information\/","title":{"rendered":"Warranty Information"},"content":{"rendered":"\n
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Prime Supports for You<\/br>Warranty Informations<\/br><\/span>30-Day Money-Back Guarantee for Any Reason<\/span><\/sup><\/sub><\/p>\n<\/div><\/div>\n\n\n\n

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\n 30-Day Money-Back Guarantee for Any Reason<\/strong>\n <\/h3>\n <\/div>\n

\n Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in our brand\u2019s warehouse for inspection, the refund process will begin.\n <\/p>\n
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  • Returns must include all accessories<\/li>\n
  • Items must include original packaging<\/li>\n
  • For non-quality related warranty claims, the buyer is responsible for shipping costs<\/li>\n
  • For non-quality related warranty claims, us refunds the cost of purchasing the product itself<\/li>\n
  • Returns may be rejected if product does not meet the above requirements<\/li>\n <\/ul>\n
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    \n Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through our brand\u2019s online stores, please contact retailers for refunds. For quality-related issues, please see below.\n <\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    \n Warranty Claims for Quality-Related Issues<\/strong>\n <\/h3>\n <\/div>\n

    \n All quality-related defects on items sold directly by soundcore or soundcore\u2019s authorized resellers are covered by an 24-month warranty, starting from the date of purchase.\nQuality-related warranty claims on purchases made through soundcore\u2019s authorized distributors and retailers are handled through soundcore.\n <\/p>\n

    \n Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through our brand\u2019s online stores, please contact retailers for refunds. For quality-related issues, please see below.\n <\/p>\n

    \n For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.\n <\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    \n Frequently Asked Questions<\/strong>\n <\/h3>\n\n\n\n
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    <\/path><\/svg><\/span><\/path><\/svg><\/span>Quality-Related Issues<\/strong><\/span><\/div>

    \u25cf Buyer must provide sufficient proof of purchase
    \u25cf We must document what happens when buyers troubleshoot the product
    \u25cf The defective item\u2019s serial number and\/or visible proof depicting the defect are required
    \u25cf It may be necessary to return the item for quality inspection<\/p><\/div>\n\n\n\n

    <\/path><\/svg><\/span><\/path><\/svg><\/span>Valid proof of purchase<\/strong><\/span><\/div>

    \u25cf Order number from online purchases made through us or our brand\u2019s authorized resellers
    \u25cf Sales invoice
    \u25cf Dated sales receipt from an authorized our reseller that shows a description of the product along with its price

    Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
    Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.
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    <\/path><\/svg><\/span><\/path><\/svg><\/span>Shipping costs must be covered by buyer in the following situations<\/strong><\/span><\/div>

    \u25cf Returning products for any reason other than a proven defect
    \u25cf Warranty claims on items taken outside the original country of purchase
    \u25cf Buyer\u2019s accidental returns
    \u25cf Returning personal items
    \u25cf Returning items claimed to have defects but found by our quality control to be in working condition
    \u25cf Returning defective items using international shipping
    \u25cf Costs associated with unauthorized returns (any returns made outside of the approved warranty process)<\/p><\/div>\n\n\n\n

    <\/path><\/svg><\/span><\/path><\/svg><\/span>Not Covered Under Warranty<\/strong><\/span><\/div>

    \u25cf Products without sufficient proof of purchase
    \u25cf Lost or stolen products
    \u25cf Items that have expired their warranty period
    \u25cf Non quality-related issues (after 30 days of purchase)
    \u25cf Free products
    \u25cf Repairs through 3rd parties
    \u25cf Damage from outside sources
    \u25cf Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
    \u25cf Purchases from illegitimate resource<\/p><\/div>\n\n\n\n

    <\/path><\/svg><\/span><\/path><\/svg><\/span>We are not liable for<\/strong><\/span><\/div>

    \u25cf Loss of data incurred from use of our products
    \u25cf Returning personal items sent to us
    When returning items with a prepaid shipping label provided by our brand, we takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. We do not provide refunds for items damaged in transit for non-quality related warranty claims<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n\n